"Workist gives us a head start for future growth. The implementation has enabled us to achieve significant time savings and efficiency gains."
Phillip König
Phillip König
Head of Business Process Optimization
96%
extraction rate for document data
70%
full automation rate
82%
time savings
00%
Metric name
Introduction
Zentis is a German food producer known in particular for its jams and confectionery, as well as its fruit preparations for the processing industry. Today, the traditional Aachen-based company is internationally successful and processes a large number of order documents every month. As a large proportion of the orders still had to be entered manually, the company was looking for a faster, cost-efficient alternative. Phillip König, Head of Business Process Optimization at Zentis, has therefore been relying on Workist since 2021.
The Challenge
"Before Workist, we had to enter a large proportion of orders manually, which was very time-consuming. The freed-up capacity now allows us to focus more on growth and customer service again." - Phillip König, Head of Business Process Optimization
The manual typing of order data is an enormous cost driver, especially for large producers. At Zentis, for example, hundreds of orders had to be manually read out and transferred to the ERP system. A repetitive task without any real added value.
The manual typing of order data is an enormous cost driver, especially for large producers. At Zentis, for example, hundreds of orders had to be manually read out and transferred to the ERP system. A repetitive task without any real added value.
If a large retail chain places an order, it also happens that the delivery addresses of all branches are combined in one order. This means that there is only a single order document, but numerous orders have to be created in the ERP system. Although these additional steps are quite common in the food industry, they meant an additional workload for the responsible teams.
The Solution
Zentis first became aware of Workist in 2021 through the recommendation of an existing customer. The decisive factor for the implementation was primarily the holistic approach of the solution. Because unlike conventional solutions, Workist offers Zentis end-to-end order automation - from receipt in the e-mail inbox to order creation in the ERP system.
Since the AI software requires no prior training, Zentis benefited from the automation from day one. Immediately after implementation, approximately 50% of all incoming orders were created in SAP fully automatically, which already meant a time saving of 70% for Zentis.
"Workist gives us the freedom to prioritize tasks that are truly relevant to the business success. A major benefit here is that the ordering process hasn’t changed for customers. The implementation was also surprisingly straightforward!"
Continuous improvement
Workist then worked closely with the key users at Zentis in order to implement the automated unit conversion as well as the reading of multiple shipping addresses. “The AI is constantly learning, and now we don’t even have to touch over 70% of orders. For the remaining documents, usually only individual data fields need to be briefly checked, the effort is now minimal!”
Business Impact
Workist enables Zentis to save a large part of the working time required to record orders. This frees up valuable resources, which in turn can be used for value-added tasks. The AI software's master data matching also ensures that order data is transferred without errors. Based on the successes with Workist, the solution will also be used at the production site in the USA in the future.
Future Business
"We are currently in close exchange with Workist regarding an expansion of the project. Now that we have been successfully using the solution since 2021, our site in the USA will soon also benefit from automated order entry." - Phillip König, Head of Business Process Optimization
About Zentis
As a technology-oriented, globally active company, Zentis specializes in the processing and refinement of fruits and other natural raw materials. Zentis is best known for its delicious fruit preparations, quality jams and confectionery. Headquartered in Aachen, Germany, Zentis is active in over 50 countries and has six production sites in Germany, Poland, Hungary and the USA. Worldwide, Zentis employs about 2000 people who drive the growth of customers on different continents.
Industry
Food
Use case
Order entry
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