“The time we currently save per document is 3.5 minutes on average. We currently process around 350 orders per week via Workist - that's a saving of 20 hours every single week”
Michael Groß
Michael Groß
Team Lead
3,5 min
time savings per order
78,5%
time savings
1400
automated orders / month
Introduction
Karl Bachl Kunststoffverarbeitung, part of the internationally active Karl Bachl GmbH & Co. KG, processes around 350 orders per week. Manually entering order data was time-consuming and often led to errors. With Workist, this process was automated - saving time and increasing efficiency.
The Challenge
Before implementing Workist, order data such as customer details, article numbers, and quantities had to be entered manually. This process was not only labor-intensive but also prone to errors, consuming valuable resources in the inside sales team.
Sabine Dietrich, Head of Inside Sales Operations, describes the situation: “Previously, an inside sales employee had to manually look up the customer, search for article numbers, and enter the quantities ordered - mistakes could easily happen.”
The Solution
By integrating Workist, BACHL automated its order entry process. The AI-powered solution reads and processes incoming orders directly from documents while using the company’s master data to minimize errors.
“Since Workist works with our master data, it identifies incorrect orders. The system then prompts us in the user interface to review and correct the respective fields.”
- Michael Groß, Team Lead
This intelligent validation ensures that errors are detected and corrected before the data is transferred to the ERP system.
Business Impact
Automating order entry with Workist has led to significant time savings in the inside sales team. Fewer manual inputs not only mean fewer errors but also more time for customer interactions and strategic tasks.
“We have noticed that Workist saves us a significant amount of time. It’s a learning system - the effort I invest initially pays off in the long run,” says Sabine Dietrich.
Particularly impressive: “The time savings per document currently average 3.5 minutes. We process around 350 orders per week via Workist - this results in a total saving of 20 hours per week,” explains Michael Groß, Team Lead at BACHL.
Thanks to Workist, the inside sales team can now focus on value-adding activities while the software handles administrative tasks.
About BACHL
Karl Bachl GmbH & Co. KG is an internationally active business with around 2,600 employees. The company offers a broad product portfolio in the areas of construction, insulation materials, concrete and granite works and plastics processing. With production sites in Germany, Austria, the Czech Republic, Hungary, Italy, Poland, Romania and Croatia, Bachl focuses on quality, innovation and sustainability.
Industry
Construction materials
Use case
Order entry
.webp)
